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Home / Frequently Asked Questions |
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77
Canada Pharmacy is currently fulfilling orders to the
U.S.A and Canada.
If you do not find your answers here - please contact us - 1-800-545-1106
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| #1 Question: How do I order? |
- Step 1: After you find the items you want to order - simply click the blue "BUY" link on each item once, and if you want to buy more than one - click again to add another into the cart.
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- Step 2: When you are ready to checkout - click the green "Checkout" button on the left.
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- Step 3: After your items are checked, you must either create a new account, or login to your existing account with us.
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- Step 4: Once the appropriate and confidential forms have been filled out by you, the only thing left to do is to fax in your prescription if it is a prescription item you have ordered.
Please Note* If you are ordering a prescription item, you will be supplied with our toll free fax number when your order is completed. |
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- Order Initiation: When your order is submitted for payment, you will recieve an order confirmation that your order is in place and being processed.
HELP! If at anytime you need help - just click on the live operator chat, or call us toll free at
1-800-545-1106.
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Q: |
Do I need a prescription? |
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Yes. A valid prescription that has been written by your attending
physician is required for all prescription orders. We can ship
up to a three months supply as written on your prescription accordingly.
Always ensure that the pharmacy you purchase medication from requires
a valid prescription from your doctor. All Over the Counter items
do not require a prescription. You may Fax or email a scanned
copy of your prescription to us. The fax number is given to you
on completion of ordering online or you can phone us at 1-800-545-1106
to order. |
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What payment methods do you accept? |
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- We accept Visa, MasterCard, Web-Checks, Check by mail and Money Orders. There are only two costs. The cost of your medication and a shipping cost per order (not per item). |
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Q: |
What is the cost of shipping? |
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Prescription items are charged a $12 shipping fee so
that your medication will be shipped with tracking and insurance
with a 3 to 8 business day delivery. You are allowed to order a 3 month supply of prescription medicine and unlimited items for this $12 shipping fee.
Non
prescription items have an optional $6 for standard
air shipping for a 8 to 12 day delivery or you may select express
shipping when filling out your order.
For greater
savings, all shipping costs are per order, not per item. If
your shipment does not arrive within our estimated delivery
time telephone Customer Service Toll Free: 1-800-545-1106 for
assistance. |
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Can your Canadian Pharmacy accept my prescription drug insurance? |
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- We will provide an official prescription drug receipt for your prescription drug insurance. It is advisable to confirm with your prescription drug plan administrator in advance to see if they will accept our pharmacy receipts. |
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Is all of my information kept confidential? |
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- Yes absolutely... all Patient and Payment information is strictly confidential and viewed only by pharmacy staff. We do not sell, trade, share, or rent your personal information to others. |
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What is your return policy? |
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- Non prescription drug items can be returned if unopened and undamaged. We will exchange prescription drugs in the event of damage or a defect in the prescription drug. Shipping charges will be refunded if the return is due to our shipping error or product was damaged. All returns must be accompanied by the packing slip. |
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Who makes Canadian generic medication and are they safe? |
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- The generic medications manufactured in Canada are subject to the same strict approval process and regulations as brand name medication. The manufacturers of these generic drugs are large and well-respected companies. They include Apotex, Novopharm and Genpharm. |
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Q: |
Why can't the instant chat operators directly answer my prescription drug related questions? |
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- Our online instant chat operators offer ordering assistance only. They are unable to give pharmacy consultations. |
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Are your prices in US dollars or Canadian dollars? |
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- All prices appearing on the website are in United States Dollars. |
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Why does some medication look different or have different names than the ones purchased from my local pharmacy? |
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- Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you WILL LOOK DIFFERENT. Generics do not look the same as the Brand Name products, even though they have the SAME ACTIVE INGREDIENT and work in EXACTLY THE SAME WAY. A manufacturer may change the appearance of a Brand Name pill. For example, Celexa 20MG is a peach colored pill in the US , yet the Canadian pill is white and a little bit smaller than the US pill. Both pills are Celexa 20MG, both have the SAME ACTIVE INGREDIENT, and both are made by the SAME COMPANY. But, for whatever reason, the manufacturer decided to make the Canadian pill a different color. Lastly, when comparing 2 different Generics, they WILL LOOK DIFFERENT if they are made by 2 different companies.
It is also common for a drug manufacturer to market medication under different names in different countries. (For example Prilosec (U.S.) and Losec ( Canada ), or Augmentin ( U.S. ) and Clavulin ( Canada ). |
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PLACE YOUR ORDER ONLINE 24 HOURS A DAY - 7 DAYS A WEEK. |
In House - 77 Canada
Pharmacy personnel can take your phone orders and questions:
Monday - Friday: 7AM-5PM, Pacific Time. - 1-800-545-1106
Saturday & Sunday: Live Online Chat available when says "Online
Now" |
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| All product information contained herein
this website is solely to be used as an online information resource and
should never be used to replace contact with your physician. All content
within this website including price and generic drug information is copyright
© 77 Canada Pharmacy .com
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